Outage in Paddle

Some customers are experiencing issues while cancelling a subscription on Paddle Billing

Resolved Minor
May 24, 2024 - Started over 1 year ago - Lasted 20 minutes

Incident Report

Our engineers are currently investigating an issue with the subscription management app. Buyers can access this via a link in the subscription emails. When buyers try to cancel, they are currently shown a blank page and the cancellation is not processed. While we're working on fixing this on our end, buyers can cancel their subscription via Paddle.net. If you have any questions or concerns, please reach out to our customer support team via sellers@paddle.com.
Components affected
Paddle Buyer Support

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Latest Updates ( sorted recent to last )
over 1 year ago - at 05/24/2024 03:55PM

Our engineers are currently investigating an issue with the subscription management app. Buyers can access this via a link in the subscription emails. When buyers try to cancel, they are currently shown a blank page and the cancellation is not processed.

While we're working on fixing this on our end, buyers can cancel their subscription via Paddle.net.

If you have any questions or concerns, please reach out to our customer support team via sellers@paddle.com.

over 1 year ago - at 05/24/2024 04:02PM

Our engineers have identified the issue and are working on a fix.

We will follow up shortly once the fix has been successfully deployed.

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