Outage in Paddle
Some subscription emails for Paddle Classic are currently incorrect
Resolved Minor
July 17, 2025 - Started 11 months ago
- Lasted about 1 hour
Incident Report
Our engineers are currently investigating an issue with the Paddle Classic subscription receipt emails. This is causing the emails to return an incorrect renewal date and the emails are missing the subscription management URL.
This issue only impacts buyers on Paddle Classic who receive a subscription receipt email when the subscription has a free trial period, a promo period or is the initial invoice.
We will update the status of the service once our engineers have found the cause and restored our usual service.
This issue only impacts buyers on Paddle Classic who receive a subscription receipt email when the subscription has a free trial period, a promo period or is the initial invoice.
We will update the status of the service once our engineers have found the cause and restored our usual service.
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Latest Updates ( sorted recent to last )
11 months ago - at 07/17/2025 11:33AM
Our engineers are currently investigating an issue with the Paddle Classic subscription receipt emails. This is causing the emails to return an incorrect renewal date and the emails are missing the subscription management URL.
This issue only impacts buyers on Paddle Classic who receive a subscription receipt email when the subscription has a free trial period, a promo period or is the initial invoice.
We will update the status of the service once our engineers have found the cause and restored our usual service.
11 months ago - at 07/17/2025 11:40AM
Our engineers have identified the issue impacting the subscription emails.
We are actively working to resolve the root cause and restore normal service. We'll update you as soon as more information is available.
We apologize for any disruption this may be causing. If you have any questions or concerns, please contact us at sellers@paddle.com.
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