Outage in Paddle

Webhook & Email Delivery

Resolved Minor

April 21, 2026 - Started 2 days ago - Lasted about 3 hours

Incident Report

Summary AI Generated

Paddle experienced a service disruption affecting webhooks, alerts, and outbound email delivery that began around 11:40 and lasted approximately 3.4 hours. The incident impacted both production and sandbox billing environments, preventing normal delivery of webhooks and emails. A fix was deployed and service was restored by 12:07 BST, with all delayed webhooks and emails successfully reprocessed by 12:12 BST.

We have identified the issue affecting Email, Webhooks & Alerts that began around 11:40. We are actively working to resolve the root cause and restore normal service as soon as possible. We will update the status once a fix has been deployed. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com.

Components affected

Paddle Webhooks & Alerts Paddle Sandbox - Billing Paddle Production - Billing Paddle Production - Billing Paddle Sandbox - Billing Paddle Outbound Email

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Latest Updates ( sorted recent to last )

MONITORING 2 days ago - at 04/21/2026 11:43AM

A fix has been deployed and the underlying issue affecting Email, Webhooks & Alerts has been internally resolved. The service became fully operational again, processing new webhooks and outbound emails at 12:07 BST.
Furthermore, all delayed webhooks and outbound emails were successfully reprocessed by 12:12 BST.
We are continuing to monitor the situation to ensure full stability before marking this incident as completely resolved.
We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com "sellers@paddle.com": mailto:sellers@paddle.com.

IDENTIFIED 2 days ago - at 04/21/2026 11:00AM

We have identified the issue affecting Email, Webhooks & Alerts that began around 11:40. We are actively working to resolve the root cause and restore normal service as soon as possible. We will update the status once a fix has been deployed.

We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com.

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