Outage in Paddle
Intermittent Checkout Loading Issues
Resolved Minor
March 30, 2026 - Started 2 days ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
Paddle experienced intermittent checkout loading issues affecting both Paddle Classic and Paddle Billing platforms, preventing some sellers' checkouts from loading properly. The incident impacted the Production Billing, Checkout, and Classic components for 4.3 hours. The issue was resolved and normal service was fully restored, with the team continuing to monitor for stability over the following 24 hours.
Our engineers are currently investigating an issue affecting checkout loading across Paddle Classic and Paddle Billing. This is causing some sellers to experience checkouts not loading as expected, and we are working to identify the root cause.
We will update the status as soon as we have more information.
We appreciate your patience. Please reach out to my team via sellers@paddle.com "sellers@paddle.com": mailto:sellers@paddle.com should you have any questions.
Need to monitor Paddle outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
MONITORING
2 days ago - at 03/30/2026 09:48AM
We are pleased to confirm that the issue affecting checkout loading across Paddle Classic and Paddle Billing has been resolved, and normal service has now been fully restored. A small number of sellers were impacted during this time.
Our team will continue to monitor the situation closely over the next 24 hours to ensure ongoing stability.
We sincerely apologize for any disruption this may have caused.
If you have any further questions or concerns, please don’t hesitate to reach out to my team at sellers@paddle.com "sellers@paddle.com": mailto:sellers@paddle.com.
INVESTIGATING
2 days ago - at 03/30/2026 09:23AM
Our engineers are currently investigating an issue affecting checkout loading across Paddle Classic and Paddle Billing. This is causing some sellers to experience checkouts not loading as expected, and we are working to identify the root cause.
We will update the status as soon as we have more information.
We appreciate your patience. Please reach out to my team via sellers@paddle.com "sellers@paddle.com": mailto:sellers@paddle.com should you have any questions.
Latest Paddle outages
Checkout Service Incident - 12 days ago
Total outage for ProfitWell and Retain - about 1 month ago
Checkout Payment Failures for AliPay - about 2 months ago
Some customers are experiencing issues with ProfitWell - 6 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
