Outage in Paddle
Some customers are experiencing issues with ProfitWell
Resolved Minor
October 03, 2025 - Started 26 days ago
- Lasted 8 minutes
Incident Report
Our engineers are currently investigating an issue affecting the Profitwell web app and API. This is impacting access to the Paddle dashboard and Retain pages, as well as additional services such as demo.profitwell.com and api-retain.
Widgets and payment recovery features remain functional.
We are actively working to identify the root cause and restore full service as quickly as possible. We will provide updates here as soon as we have more information.
If you have any questions or concerns, please contact our Customer Support team at sellers@paddle.com.
Widgets and payment recovery features remain functional.
We are actively working to identify the root cause and restore full service as quickly as possible. We will provide updates here as soon as we have more information.
If you have any questions or concerns, please contact our Customer Support team at sellers@paddle.com.
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Latest Updates ( sorted recent to last )
26 days ago - at 10/03/2025 10:51AM
Our engineers are currently investigating an issue affecting the Profitwell web app and API. This is impacting access to the Paddle dashboard and Retain pages, as well as additional services such as demo.profitwell.com and api-retain.
Widgets and payment recovery features remain functional.
We are actively working to identify the root cause and restore full service as quickly as possible. We will provide updates here as soon as we have more information.
If you have any questions or concerns, please contact our Customer Support team at sellers@paddle.com.
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