Checkout timeouts affecting both Paddle Billing and Paddle Classic

We're investigating an issue causing increased checkout latency which is preventing buyers from completing checkout on both Paddle Billing and Paddle Classic. The incident has stabilized, but we're working to fully resolve the root cause.

If you have questions or concerns, please contact our Customer Support team at sellers@paddle.com.

The issue is related to a database change leading to increased timeouts and latency. The team has rolled back the changes, which has stabilized the service.

We will provide more updates shortly. Please reach out to sellers@paddle.com where our Customer Support team will be able to help you if you have any questions.

We're monitoring the service following a fix for earlier checkout latency issues affecting Paddle Billing and Paddle Classic. The service remains stable, and we're continuing to observe performance closely.

For any questions, contact our Customer Support team at sellers@paddle.com.