Outage in Paddle

Total outage for ProfitWell and Retain

Resolved Minor

February 27, 2026 - Started about 2 hours ago - Lasted 13 minutes

Incident Report

Summary AI Generated

Paddle experienced a total outage affecting ProfitWell and Retain services, along with Production Billing and Classic components. The incident lasted 13 minutes while engineers investigated and resolved the underlying issue.

Our engineers are currently investigating an issue affecting ProfitWell and Retain. This is causing a total outage, and we are working to identify the root cause. We will update the status as soon as we have more information. We appreciate your patience. Please reach out to our Customer Support team via sellers@paddle.com should you have any questions.

Components affected

Paddle Retain Paddle Production - Billing Paddle Production - Classic

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Latest Updates ( sorted recent to last )

INVESTIGATING about 2 hours ago - at 02/27/2026 03:23PM

Our engineers are currently investigating an issue affecting ProfitWell and Retain. This is causing a total outage, and we are working to identify the root cause. We will update the status as soon as we have more information.

We appreciate your patience. Please reach out to our Customer Support team via sellers@paddle.com should you have any questions.

Latest Paddle outages

Checkout Payment Failures for AliPay - 21 days ago

Some customers are experiencing issues with ProfitWell - 5 months ago

Some Customers may be experiencing Paddle Billing checkout or API issues - 7 months ago

Issue with Sales Tax on Subscription Renewals - 7 months ago

Checkout timeouts affecting both Paddle Billing and Paddle Classic - 7 months ago

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