Outage in Pagero

On behalf of our partner Masters India

Resolved Minor

November 29, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We have received information from our partner Masters India pointing to a disturbance since 7:30 am (CET) that could possibly affect the document flow towards the Indian Tax Authority (NIC). This may affect our customers who use the Indian Clearance service. For more information from Masters India, see below. We are getting an Application error on the production server. This is coming from NIC and as per the discussion, their team is working on resolving this issue. If you have any questions, please contact our Support team

Components affected

Pagero Online Pagero Online

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 11/29/2023 08:26AM

This incident has been resolved.

We were advised by our partner Masters India that if you have any pending document. Please do resend it again.

If you have any questions, please contact our Support team

IDENTIFIED over 2 years ago - at 11/29/2023 07:23AM

We have received information from our partner Masters India pointing to a disturbance since 7:30 am (CET) that could possibly affect the document flow towards the Indian Tax Authority (NIC). This may affect our customers who use the Indian Clearance service.

For more information from Masters India, see below.

We are getting an Application error on the production server. This is coming from NIC and as per the discussion, their team is working on resolving this issue.

If you have any questions, please contact our Support team

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