Outage in Pagero

Pagero Online - Potential outage [Document Visibility]

Resolved Major
February 20, 2024 - Started over 1 year ago - Lasted about 9 hours
Official incident page

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Outage Details

We’re currently investigating reports of a potential outage in one or more services in Pagero Online that was identified on 2024-02-20, we experienced a communication slowness in between our authentication services resulting in login problems for some users to Pagero Online Web Portal since 06:20 CET. We are working on identifying the cause and impact on customers. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our Support team
Components affected
Pagero Online
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 02/20/2024 04:17PM

This issue should have been resolved by now. If you have any questions, please contact our Support team

IDENTIFIED over 1 year ago - at 02/20/2024 12:03PM

We have identified the cause of the error and have implemented a solution. We're currently verifying the impact of the issue on all our services.

We apologize for any inconvenience.

If you have any questions, please contact our Support team

INVESTIGATING over 1 year ago - at 02/20/2024 07:27AM

We’re currently investigating reports of a potential outage in one or more services in Pagero Online that was identified on 2024-02-20, we experienced a communication slowness in between our authentication services resulting in login problems for some users to Pagero Online Web Portal since 06:20 CET.

We are working on identifying the cause and impact on customers.

We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team

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