Delay in the reception of Clearance Requests and Responses - KSA/ZATCA

This incident has been resolved, and all documents have correctly received their Clearance Responses.

If you have any questions, please contact our Support team

ZATCA's Endpoint status has improved and most of the documents have received their Clearance Responses.

However, there are still some documents which haven't received their Response. This is under investigation between our Clearance Partner and ZATCA, in order to ensure their Endpoint becomes 100% operational and all pending documents can be processed.

We are in constant communications with our Clearance Partner so we can receive more updates coming from ZATCA.

If you have any questions, please contact our Support team

We are still closely examining the situation and we are focused on resolving it as quickly as possible. We regret any inconvenience caused and will keep you informed with updates as new information becomes available.

If you have any questions, please contact our Support team

We are starting to receive indications that Clearance Requests are now reaching ZATCA's system, indicating that the issue with ZATCA's Endpoint might be improving. While this is a positive sign, we are still closely monitoring the situation and working diligently to ensure that the issue is fully resolved.

If you have any questions, please contact our Support team

We are proactively addressing the issue and are dedicated to resolving it quickly. We apologize for any inconvenience this may cause and will share more updates as soon as we have further information.

If you have any questions, please contact our Support team

We are diligently investigating the issue and are dedicated to resolving it quickly.
We apologize for any inconvenience this may cause and will provide additional updates as soon as we have more details.

If you have any questions, please contact our Support team

We are actively looking into the problem and are committed to resolving it promptly.
We regret any inconvenience this may cause and will share further updates as soon as we have more information.

If you have any questions, please contact our Support team

We’re still investigating the issue and are doing our best to find a solution as soon as possible.
We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team

We have received information from our partner that documents belonging to the KSA flow with ZATCA are experiencing delays in the reception of Clearance Responses.

Kindly note that this issue is taking place because ZATCA's Endpoint is not available, which causes Clearance Requests sent by our partner to not reach ZATCA's system.

We are working closely with our Clearance partner to receive more information about this issue and if it's already under investigation from ZATCA's end.

If you have any questions, please contact our Support team