Outage in Pagero

Delay in the reception of Clearance Responses - KSA/ZATCA

Resolved Minor
August 28, 2024 - Started 4 months ago - Lasted 1 day
Official incident page

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Outage Details

We experiencing minor delays in the KSA flow and we are in communication with our Clearance Partner. We are closely monitoring the flow. We apologize for any inconvenience this may cause.
Components affected
Pagero Online
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/29/2024 03:40PM

Our Clearance Partner has also confirm the delays in the reception of Clearance Responses have been properly solved. The KSA flow is working as intended. The documents that have not yet received their Clearance Responses have been raised to the correspondent Clearance Authority.

Once again, we apologize for the inconveniences this caused on your side.

Should you require any assistance or have more question regarding this matter, please contact our Support team

MONITORING 4 months ago - at 08/29/2024 10:27AM

We have received an update from our Clearance Partner letting us know the issue that delay with the reception of Clearance Response was solved. We can confirm the KSA flow is working correctly. The documents that have not yet received their Clearance Responses have been raised to the Clearance Authority and we are closely monitoring their response.

We apologize for the inconveniences this caused on your side.

If you have any question regarding this matter, please contact our Support team

MONITORING 4 months ago - at 08/29/2024 08:38AM

We are monitoring the reception of Clearance Responses of the affected documents. As of now, the majority of the documents have received their correspondent Clearance Responses. We are continuing the talks with our Clearance Partner and they are working thoroughly to provide us an analysis of the issue.

We will keep you informed as soon as we have an answer. Once again, we apologize for any inconvenience this may cause.

If you have any question, please contact our Support team

INVESTIGATING 4 months ago - at 08/28/2024 10:27PM

We would like to confirm that some of the affected documents have been processed correctly. However, we are still encountering minor delays in the KSA flow. We are in continuous contact with our Clearance Partner and will inform you as soon as we have an update.

We apologize for any inconvenience this may cause.

If you have any question, please contact our Support team

INVESTIGATING 4 months ago - at 08/28/2024 05:28PM

We wanted to confirm that some of the affected documents have been correctly processed, but we are still experiencing minor delays in the KSA flow. We are in constant communication with our Clearance Partner and we will let you know as soon as we have an update.

We apologize for any inconvenience this may cause.

INVESTIGATING 4 months ago - at 08/28/2024 12:48PM

We experiencing minor delays in the KSA flow and we are in communication with our Clearance Partner. We are closely monitoring the flow.

We apologize for any inconvenience this may cause.

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