Outage in Pagero

Pagero Data Capture - Missing Row level for Documents

Resolved Minor
March 05, 2025 - Started 4 days ago - Lasted about 7 hours
Official incident page

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Outage Details

We have received information from our PDC partner, pointing to a disturbance since 04/03/2025 around 15:50 CET that is affecting the documents in the Pagero Data Capture flow, causing missing row-level information. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our Support team
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 03/05/2025 04:40PM

The Pagero Data Capture (PDC) flow is fully operational again and customers should no longer experience any problems or delays in the document delivery.

If you have any PDC related files that have ended up in error, then we ask you to kindly send us a PDC Error Report as usual.

We sincerely apologize for any inconvenience this may cause and assure you that we are doing our utmost to resolve the errors promptly.

If you have any questions, please contact our Support team.

IDENTIFIED 4 days ago - at 03/05/2025 10:15AM

To note: The Pagero Data Capture flow has also been stopped while this is being resolved.

IDENTIFIED 4 days ago - at 03/05/2025 09:33AM

We have received information from our PDC partner, pointing to a disturbance since 04/03/2025 around 15:50 CET that is affecting the documents in the Pagero Data Capture flow, causing missing row-level information.

We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team

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