Outage in Pagero

Service Communication Outage

Resolved Minor
March 12, 2025 - Started about 2 months ago - Lasted about 24 hours
Official incident page

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Outage Details

We are currently experiencing an outage affecting service communication. Our team is actively working to restore normal communication as quickly as possible. If you have any questions, please contact our Support team.
Components affected
Pagero Online
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/13/2025 09:26AM

We are pleased to inform you the Clearance Requests have been processed and responded to by the relevant Clearance Authorities where applicable. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding and patience during this time.

If you have any questions, please contact our Support team.

MONITORING about 2 months ago - at 03/13/2025 08:39AM

We are still actively ensuring that all Clearance Requests are processed. We apologize for any inconvenience this has caused.

If you have any questions, please contact our Support team.

MONITORING about 2 months ago - at 03/12/2025 04:14PM

All business documents have been processed. We are currently ensuring that all Clearance Requests have been processed. Once again, we apologize for any inconvenience caused.

If you have any questions, please contact our Support team.

MONITORING about 2 months ago - at 03/12/2025 03:34PM

All services are operational. We are currently verifying the complete processing of all documents. We apologize for any inconvenience caused.

If you have any questions, please contact our Support team.

IDENTIFIED about 2 months ago - at 03/12/2025 01:52PM

All services have now successfully restored communication. However, we are currently experiencing issues with user permissions and we are actively working to resolve this problem.

If you have any questions, please contact our Support team.

IDENTIFIED about 2 months ago - at 03/12/2025 01:14PM

Most services have successfully restored communication, but a few are still encountering issues. We are working diligently to restore communication for the remaining affected services.

If you have any questions, please contact our Support team.

IDENTIFIED about 2 months ago - at 03/12/2025 11:34AM

We are prioritizing the restoration of communications for Pagero Online and Pagero e-Banking. Our team is actively working on resolving the issue. We will keep you updated as soon as more information becomes available.

If you have any questions, please contact our Support team.

INVESTIGATING about 2 months ago - at 03/12/2025 09:57AM

We are currently experiencing an outage affecting service communication. Our team is actively working to restore normal communication as quickly as possible.

If you have any questions, please contact our Support team.

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