Outage in Palo Alto Networks

NGFW Filemgr Service partial outage in europe-west9 region

Resolved Major
April 26, 2023 - Started over 1 year ago - Lasted 21 days
Official incident page

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Outage Details

NGFW Filemgr Service is encountering partial outage in europe-west9 region degraded. The DLP, ATP, AURL services in Europe-West9 region will be impacted. We are investigating.
Components affected
Palo Alto Networks DLP (NGFW) EU
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/16/2023 04:46PM

This incident has been resolved.

MONITORING over 1 year ago - at 04/28/2023 12:31AM

issue is caused by Filemgr cloud service provider GCP outage in europe-west9 region.
GCP service have partially recovered in this region.
Filemgr service is functional now. But customer may encounter degraded due stability.

INVESTIGATING over 1 year ago - at 04/26/2023 03:50AM

NGFW Filemgr Service is encountering partial outage in europe-west9 region degraded. The DLP, ATP, AURL services in Europe-West9 region will be impacted.
We are investigating.

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