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Update: Remedy was applied. All portals should be loading now.
Summary of cause: We will provide RCA on the incident.
Update: Remedy was applied, we are still recovering as this DNS issue impacted data pipline as well.
Summary of cause: DNS failure is clear, but we are still root-causing the failures with AWS and PANW IT teams.
Update: A remedy on DNS has been applied. It takes hours to populate global DNS caches.
We are continuing to work on a fix for this issue.
Update: AWS Support team is still working on the resolution.
Update: We are still working with AWS support on resolution.
WHAT: IoT Portal DNS is Not resolved.
WHEN: Start from 6AM PST, Aug 14, 2023
WHERE: US, Government, AU, CA, JP, AU, SG, EU regions
Status: We are investigating the cause and recovering.
We noticed AWS (Route53) hosted DNS service is not resolving IoT Portal Domain names, causing portals down. We are working on recovery.
SUPPORT: We will provide status updates before and throughout the maintenance.
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