Outage in Palo Alto Networks

IoT Security (Government) SSO issue after certificate upgrade

Resolved Major
October 31, 2023 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

WHAT: IoT Security (Government) portals are experiencing SSO login issue. WHEN: Tuesday, Oct 31 | 5:00 AM PDT WHERE: Government region Investigation is ongoing. SUPPORT: We will provide status updates before and throughout the maintenance. If you have any questions or concerns, feel free to reach out to IoT Security technical support at iot-security@paloaltonetworks.com.
Components affected
Palo Alto Networks IoT Security Government
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 10/31/2023 04:15PM

This incident has been resolved.

INVESTIGATING over 1 year ago - at 10/31/2023 02:07PM

SSO service has been recovered. Customers can login now.

INVESTIGATING over 1 year ago - at 10/31/2023 01:29PM

WHAT: IoT Security (Government) portals are experiencing SSO login issue.

WHEN: Tuesday, Oct 31 | 5:00 AM PDT

WHERE: Government region

Investigation is ongoing.

SUPPORT: We will provide status updates before and throughout the maintenance. If you have any questions or concerns, feel free to reach out to IoT Security technical support at iot-security@paloaltonetworks.com.

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