Outage in Palo Alto Networks
Data Security customers can expect data loss, lag and increase in latency in VPC, EU and APAC
Resolved Major
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Outage Details
One of the SaaS API Data persistence service is facing issues and is unable to write data to the database. Customers could experience data loss in VPC, EU and APAC. Team is working to fix the issue asap.
Components affected
Palo Alto Networks N. California Palo Alto Networks Frankfurt Palo Alto Networks SingaporeLatest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 06/05/2024 06:26AM
The incident has been resolved now in all the affected regions.
MONITORING
over 1 year ago - at 06/04/2024 12:22PM
The lag is decreasing. We are continuing to monitor the system.
MONITORING
over 1 year ago - at 06/04/2024 05:59AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
over 1 year ago - at 06/04/2024 05:56AM
The lag is cleared now. We are observing the system.
INVESTIGATING
over 1 year ago - at 06/03/2024 12:26PM
We are seeing a decrease in lag in VPC region. We have also scaled our infrastructure which has resulted in some improvements. We are continuing to investigate the issue further.
INVESTIGATING
over 1 year ago - at 06/03/2024 06:54AM
One of the SaaS API Data persistence service is facing issues and is unable to write data to the database. Customers could experience data loss in VPC, EU and APAC. Team is working to fix the issue asap.
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