Outage in Palo Alto Networks

Saas Security APAC UI issue

Resolved Major
July 25, 2024 - Started about 2 months ago - Lasted about 10 hours
Official incident page

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Outage Details

Data in the UI is missing for all APAC customers
Components affected
Palo Alto Networks Singapore
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 07/26/2024 09:26AM

UI data store services have fully recovered.

IDENTIFIED about 2 months ago - at 07/26/2024 12:58AM

Backend data store was not able to complete the recovery. Troubleshooting is ongoing.

MONITORING about 2 months ago - at 07/26/2024 12:30AM

Data storage backend services have been recovered and data in UI is accessible. While the data is reinitializing and replicating, data search functions in the UI may experience slow performance during replication.

INVESTIGATING about 2 months ago - at 07/25/2024 11:04PM

Data in the UI is missing for all APAC customers

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