Outage in Palo Alto Networks

Strata Logging Service (Explore) - Issue Japan

Resolved Minor
November 12, 2024 - Started 2 days ago - Lasted 1 day
Official incident page

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Outage Details

Strata Logging Service is experiencing an issue with the Explore app in Japan. We are actively working on this issue and will provide another update by 10:00 UTC with further details. Customer Impact: Customers in the Japan region will experience latency or timeouts while accessing the Explore app Workaround: NA
Components affected
Palo Alto Networks Japan
Latest Updates ( sorted recent to last )
RESOLVED about 18 hours ago - at 11/13/2024 09:35AM

This incident has been resolved.

MONITORING 1 day ago - at 11/12/2024 10:28AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 1 day ago - at 11/12/2024 10:17AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 days ago - at 11/12/2024 09:06AM

Strata Logging Service is experiencing an issue with the Explore app in Japan. We are actively working on this issue and will provide another update by 10:00 UTC with further details.

Customer Impact: Customers in the Japan region will experience latency or timeouts while accessing the Explore app

Workaround: NA

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