Outage in Palo Alto Networks
Customer Support Portal and Licensing Services are currently down
Resolved MinorIncident Report
Summary AI Generated
Palo Alto Networks' Customer Support Portal and Licensing Services experienced a 14-hour outage caused by NAT pool exhaustion on the firewall, triggered by heavy traffic from a single IP address. The issue resulted in the portal being fully unavailable until partial restoration was achieved following remediation of the root cause. Services were fully restored and the incident was resolved by July 30, 2026.
Incident management team is actively working the issue.
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 07/30/2026 05:32PM
This incident has been resolved.
INVESTIGATING
10 days ago - at 07/30/2026 05:29PM
We are continuing to investigate this issue.
INVESTIGATING
10 days ago - at 07/30/2026 05:16PM
This issue has been resolved and the Customer Support Portal if fully operational.
INVESTIGATING
11 days ago - at 07/30/2026 04:43AM
Issue was identified as NAT pool exhaustion on the firewall due to heavy traffic from a single IP. This has been remediated and services are partially restored. Incident team continuing to monitor.
INVESTIGATING
11 days ago - at 07/30/2026 03:35AM
Incident management team is actively working the issue.
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