Outage in Palo Alto Networks
Customer Service Portal will be going through an unplanned emergency change management.
Resolved MajorIncident Report
Summary AI Generated
Palo Alto Networks' Customer Service Portal underwent an unplanned emergency change to address an infrastructure issue, lasting approximately 2.8 hours on August 2, 2026. During this window, customers experienced intermittent login failures and license activation issues. The incident was resolved at 3:16 AM UTC, ahead of the initially estimated 3:30 AM end time.
Customer Service Portal will be going through an unplanned emergency change management to address an issue which impacts the infrastructure.
Customers may face intermittent login issues and license activation failures from 8.2.26 12:00a to 8.2.26 at 3:30a UTC.
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 08/02/2026 03:16AM
This incident has been resolved.
INVESTIGATING
8 days ago - at 08/02/2026 12:29AM
Customer Service Portal will be going through an unplanned emergency change management to address an issue which impacts the infrastructure.
Customers may face intermittent login issues and license activation failures from 8.2.26 12:00a to 8.2.26 at 3:30a UTC.
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