Outage in Palo Alto Networks
AI Runtime Security (AIRS) Cloud Degraded Performance (AIRS API Intercept URL Filtering) in US
Resolved MinorIncident Report
Summary AI Generated
For approximately 67 minutes (00:00–01:07 UTC on October 15, 2026), Palo Alto Networks' AI Runtime Security (AIRS) URL Filtering Detection Service experienced degraded performance in the US, during which URL content in prompts and responses may not have been categorized or blocked. All other detections and scan requests continued to function normally throughout the incident. The issue was fully resolved by 01:07 UTC, with no other regions affected.
We are currently investigating this issue with URL Filtering Detection Service, that affects detection features offered by AI Runtime Security API.
Customer Impact: Scan requests are still being processed and return successful responses, and all other detections work as normal. But URL content in prompts and responses may not be categorized or blocked while this lasts. Other regions are not affected.
We'll post another update within 60 minutes, or sooner once service is restored.
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 10/15/2026 01:26AM
The issue affecting the URL Filtering Detection Service in AI Runtime Security API has been resolved. URL filtering detection features has worked normally since 01:07 UTC.
Customer Impact: From about 00:00 UTC to 01:07 UTC on October 15, 2026, URL content in prompts and responses may not have been categorized or blocked. Scan requests kept processing and returned successful responses, and all other detections worked as normal. Other regions were not affected.
We apologize for the inconvenience and will review how to prevent this from happening again.
INVESTIGATING
9 days ago - at 10/15/2026 12:51AM
We are currently investigating this issue with URL Filtering Detection Service, that affects detection features offered by AI Runtime Security API.
Customer Impact: Scan requests are still being processed and return successful responses, and all other detections work as normal. But URL content in prompts and responses may not be categorized or blocked while this lasts. Other regions are not affected.
We'll post another update within 60 minutes, or sooner once service is restored.
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