Outage in Palo Alto Networks
[Cortex XDR / XSIAM / XSOAR 8 / XPANSE/ CLOUD] Degraded Performance in UK Region
Resolved MajorIncident Report
Summary AI Generated
Palo Alto Networks experienced 18 hours of degraded performance in the UK region affecting Cortex XDR, XSIAM, XSOAR 8, XPANSE, and Cloud services. The root cause was traced to a cloud vendor issue, with gradual improvements observed as teams worked with the vendor to mitigate impact. A fix was implemented and the incident was fully resolved on October 21, 2026.
We are currently experiencing degraded performance in the UK region.
We have identified the root cause and are implementing a fix.
Components affected
Palo Alto Networks United KingdomTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 10/21/2026 01:44AM
This incident has been resolved.
MONITORING
4 days ago - at 10/20/2026 04:06PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
4 days ago - at 10/20/2026 02:17PM
We continue to see gradual improvement in the situation and are closely monitoring the status
IDENTIFIED
4 days ago - at 10/20/2026 11:50AM
We are seeing gradual improvements in some areas of the UK region and are continuing to work closely with our cloud vendor to mitigate the issue
IDENTIFIED
4 days ago - at 10/20/2026 10:30AM
The issue originates with our cloud vendor, and we are continuing to work closely with them to mitigate its impact.
IDENTIFIED
4 days ago - at 10/20/2026 07:52AM
We are currently experiencing degraded performance in the UK region.
We have identified the root cause and are implementing a fix.
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