Intermittent 504s for non-live environments

This incident has been resolved.

A fix has been implemented, and we are actively monitoring its impact.

If you experience any 504 errors in non-live environments, please reach out via ticket or chat with Support for assistance.
We will continue to provide updates as needed.

We're actively working on this.

If you encounter any 504 errors with your non-live environments, please don't hesitate to reach out via ticket or chat with Support.

Intermittent unavailability for non-Live environments may continue for approximately 48 hours. Most environments recover within 10 minutes. If yours remains unavailable for longer, please contact support so that we may assist.

Live environments will not be impacted. We will provide further updates once new information is available, but do not expect regular updates on the status page during this period.

Pantheon has identified an issue that is causing intermittent unavailability for non-Live environments, including Dev, Test, and Multidev. The current symptoms are a 504 response when trying to access the environment, inability to connect via Terminus or SFTP, and failed workflows related to that environment.

There is no impact to Live sites at this time. If you require immediate assistance, please reach out to support.