Outage in Pantheon

Intermittent Deployment and Workflow issues

Minor
August 06, 2025 - Started 1 day ago
Official incident page

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Outage Details

We are currently investigating reports of failed deployments and certain workflow processes. Please note that site uptime remains unaffected. Our Engineering team is actively working to identify and resolve the issue with the highest priority. In the meantime, affected sites may retry any failed deployments or workflows. If the issue persists, please contact Support for additional assistance. Thank you for your patience and understanding. We’ll provide updates as more information becomes available.
Components affected
Pantheon Workflow Operations
Latest Updates ( sorted recent to last )
MONITORING about 3 hours ago - at 08/08/2025 07:13AM

We are continuing to monitor for any further issues. Thank you for your patience.

MONITORING about 9 hours ago - at 08/08/2025 01:12AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 13 hours ago - at 08/07/2025 09:09PM

Our Engineering team remains actively engaged in implementing a fix, working closely with our third-party provider.

At this time, there is no impact on site uptime based on our monitoring systems.

We will share the next update within 2 to 4 hours, or sooner if new information becomes available.
Thank you for your continued patience.

IDENTIFIED about 17 hours ago - at 08/07/2025 04:56PM

We've determined that the issue is limited to regions in the EU and Australia. Our team is actively monitoring the situation and working closely with our third-party provider to implement a fix.

There has been no site downtime observed since the incident was reported.

We will provide another update within the next hour or sooner if new information becomes available.
Thank you for your continued patience.

IDENTIFIED about 20 hours ago - at 08/07/2025 01:32PM

Our team is continuing to work on a fix for this issue.
Thank you for your patience and we will post new updates as they become available.

IDENTIFIED 1 day ago - at 08/07/2025 07:01AM

We are continuing to work on a fix for this issue. Site uptime is not affected.

Affected sites may retry any failed deployments or workflows. If the issue persists, please contact Support for additional assistance.

We'll provide another update as soon as further information becomes available.

IDENTIFIED 1 day ago - at 08/07/2025 01:00AM

We are still continuing to work on a fix for this issue. Thank you for your patience. We'll share further updates as they become available.

IDENTIFIED 1 day ago - at 08/06/2025 08:59PM

We are continuing to work on a fix for this issue.

IDENTIFIED 1 day ago - at 08/06/2025 07:08PM

The issue has been identified, and a fix is currently being implemented.

We will provide another update in 1-3 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 08/06/2025 05:30PM

We are continuing to investigate this issue.

If you encounter any persistent issues regarding workflows and deployment, please don't hesitate to contact our support team for immediate assistance.

We'll provide another update within the next hour, or as soon as further information becomes available.

INVESTIGATING 1 day ago - at 08/06/2025 04:13PM

We are currently investigating reports of failed deployments and certain workflow processes.
Please note that site uptime remains unaffected.
Our Engineering team is actively working to identify and resolve the issue with the highest priority.

In the meantime, affected sites may retry any failed deployments or workflows. If the issue persists, please contact Support for additional assistance.

Thank you for your patience and understanding. We’ll provide updates as more information becomes available.

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