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Outage in Pantheon

Dashboard Performance Issues

Resolved Minor
December 09, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing reduced performance affecting the Dashboard, as indicated by our monitoring tools. Our Engineering team is already engaged and actively investigating the root cause to restore normal functionality as quickly as possible. We understand this is disruptive to your workflow and sincerely apologize for the inconvenience. We appreciate your patience while we work on a fix. Need Immediate Assistance? If you require urgent support while we resolve this issue, please use the following channels: - For General Urgent Concerns: Submit a support ticket or use the live chat feature. - If the Dashboard is Inaccessible: Contact us directly via email at helpdesk@pantheon.io.
Components affected
Pantheon Dashboard

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 12/09/2025 08:52PM

This incident has been resolved, and the Dashboard is now functioning as expected.

If you experience any further issues, please don’t hesitate to let us know through support chats or by opening a ticket.

MONITORING about 2 months ago - at 12/09/2025 07:07PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 12/09/2025 05:48PM

We are currently experiencing reduced performance affecting the Dashboard, as indicated by our monitoring tools.
Our Engineering team is already engaged and actively investigating the root cause to restore normal functionality as quickly as possible.

We understand this is disruptive to your workflow and sincerely apologize for the inconvenience. We appreciate your patience while we work on a fix.

Need Immediate Assistance?
If you require urgent support while we resolve this issue, please use the following channels:
- For General Urgent Concerns: Submit a support ticket or use the live chat feature.
- If the Dashboard is Inaccessible: Contact us directly via email at helpdesk@pantheon.io.

Latest Pantheon outages

Intermittent Workflow issues - about 2 months ago
Degraded Dashboard Performance - about 2 months ago

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