Outage in PaperCut

PaperCut Hive Scan to Email Issues

Resolved Minor
September 18, 2024 - Started 3 months ago - Lasted 7 days
Official incident page

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Outage Details

We’re currently investigating Scan to Email issues that are currently affected a small subset of PaperCut Hive customers. When attempting to scan to an email destination the Job log within the Hive admin portal may display the following error: “An error has occurred: invalid send mail request 406 Not Acceptable”
Components affected
PaperCut Pocket & PaperCut Hive
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/25/2024 07:09AM

This incident has been resolved, and appeared to be a minor outage with one of our providers. If you are still experiencing any issues please reach out to Support.

INVESTIGATING 3 months ago - at 09/18/2024 04:59PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 09/18/2024 04:59PM

We’re currently investigating Scan to Email issues that are currently affected a small subset of PaperCut Hive customers. When attempting to scan to an email destination the Job log within the Hive admin portal may display the following error:
“An error has occurred: invalid send mail request 406 Not Acceptable”

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