Outage in PaperCut

PaperCut Pocket and PaperCut Hive - Job log not updating for organizations hosted in the AU data center

Resolved Minor
October 03, 2024 - Started 3 months ago - Lasted about 22 hours
Official incident page

Need to monitor PaperCut outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including PaperCut, and never miss an outage again.
Start Free Trial

Outage Details

We're currently investigating an issue where the Job log is not being updated for organizations hosted in the AU data center. Printing and MFD activity is not impacted, and the job logs have not been lost - the issue is only with displaying jobs in the job log. We hope to rectify this shortly.
Components affected
PaperCut Pocket & PaperCut Hive
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/03/2024 11:05PM

Jobs are now recorded correctly in the job log, and previous jobs not showing in the job log should now be showing correctly.

MONITORING 3 months ago - at 10/03/2024 09:54AM

The Job Log for PaperCut Hive tenancies in the AU region is now updating successfully. For customers affected by this issue, jobs printed during the outage may still be missing from the Job Log view. Our team is working through the backlog and restoring these records. We will provide a further update once it is complete.

INVESTIGATING 3 months ago - at 10/03/2024 01:07AM

We're currently investigating an issue where the Job log is not being updated for organizations hosted in the AU data center. Printing and MFD activity is not impacted, and the job logs have not been lost - the issue is only with displaying jobs in the job log.

We hope to rectify this shortly.

Latest PaperCut outages

Print release jobs disappearing from the queue. User is forced back to the home screen. - 25 days ago
Easy Print & Scan and Scanning Functionality Failure in AU Production Environment - about 2 months ago
PaperCut Pocket/Hive Print Delivery Profiles cannot be deleted - about 2 months ago
PaperCut Hive and PaperCut Pocket platform outage - 3 months ago
PaperCut Hive Scan to Email Issues - 3 months ago

Be the first to know when PaperCut and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE