Outage in PaperCut

Logins to hive.papercut.com fail with error "Your account does not have access to this organization." with a non-US data center Hive account.

Resolved Minor
January 21, 2025 - Started about 1 month ago - Lasted about 12 hours
Official incident page

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Outage Details

We're currently looking into issues where users logging into hive.papercut.com are unable to log in if their data center is hosted in a non-US region. The error message displayed is "Your account does not have access to this organization." Currently logging in directly to your *regional* data center login page is working successfully - e.g. a user in the UK data center can successfully log in through uk.hive.papercut.com, an EU user through eu.hive.papercut.com and an AU user through au.hive.papercut.com. All other functionality (printing and device access) is not impacted by this issue.
Components affected
PaperCut Pocket & PaperCut Hive
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 01/22/2025 02:41AM

This issue is now resolved. You can now login to any data center via the global login.papercut.com URL, and product specific URLs such as hive.papercut.com.

INVESTIGATING about 1 month ago - at 01/21/2025 02:40PM

We're currently looking into issues where users logging into hive.papercut.com are unable to log in if their data center is hosted in a non-US region. The error message displayed is "Your account does not have access to this organization."

Currently logging in directly to your *regional* data center login page is working successfully - e.g. a user in the UK data center can successfully log in through uk.hive.papercut.com, an EU user through eu.hive.papercut.com and an AU user through au.hive.papercut.com.

All other functionality (printing and device access) is not impacted by this issue.

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