PaperCut MF/Hive/Pocket EU data center cloud services - Degraded Performance

We have confirmed that activities for PaperCut Hive & Pocket in the EU data center, and doc proc activities for PaperCut MF in the EU data center are all processing successfully.

Our apologies for any downtime that you experienced as a result of this outage. We will be performing a full retro and incident analysis, as we do with all issues that impact our customers.

If you experience other issues please report this via https://www.papercut.com/support/

Our Cloud partner confirmed the upstream infrastructure issues have been resolved, and all PaperCut services have resumed for the EU data center.

If you're still seeing issues please contact us through https://www.papercut.com/support.

We are continuing to work with our Cloud Partner on a resolution.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

The issue has been identified

We believe the issue appears to be with our upstream service provider, and we are working with them on a resolution

We are currently investigating reports that logging into the EU data center Admin Interface is currently unavailable, and print release may be experiencing degraded performance.

We believe EU Cloud Document Processing for both PaperCut MF and PaperCut Hive are also effected.

Our automatic monitoring picked up an issue with the EU DC around 3:11am UTC.

The Incident Team are actively investigating, and this status will be updated as soon as we have more information.