Outage in PaperCut

Easy Print & Scan and Scanning Functionality Failure in AU Production Environment

Resolved Major
November 06, 2024 - Started about 2 months ago - Lasted 2 days
Official incident page

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Outage Details

Multiple users in AU organizations are experiencing issues with the Easy Print & Scan feature in PaperCut Hive, which fails to load. Approximately five customer reports have been received thus far, and internal tests confirm that the feature is also inaccessible within our Australian org. Additionally, scanning functionality in the Australian environment appears to be experiencing issues, as some scans are sometimes successful.
Components affected
PaperCut Pocket & PaperCut Hive
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/08/2024 01:01AM

This issue has now been resolved.

INVESTIGATING about 2 months ago - at 11/06/2024 05:40AM

Multiple users in AU organizations are experiencing issues with the Easy Print & Scan feature in PaperCut Hive, which fails to load. Approximately five customer reports have been received thus far, and internal tests confirm that the feature is also inaccessible within our Australian org. Additionally, scanning functionality in the Australian environment appears to be experiencing issues, as some scans are sometimes successful.

Latest PaperCut outages

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PaperCut Hive and PaperCut Pocket platform outage - 3 months ago
PaperCut Hive Scan to Email Issues - 3 months ago

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