Outage in PaperCut

PaperCut Hive and PaperCut Pocket platform outage

Resolved Major
September 18, 2024 - Started 3 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Our cloud services provider is experiencing issues which is affecting PaperCut Hive and PaperCut Pocket cloud services in all regions. Customers may experience issues using the product. Our engineers are working with the cloud service provider to resolve the issue. We will provide another update as the platform comes back online. We apologise for any inconvenience to customers.
Components affected
PaperCut Pocket & PaperCut Hive
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/19/2024 12:02AM

This incident has been resolved.

MONITORING 3 months ago - at 09/18/2024 11:03PM

Our automated alerts are starting to resolve indicating that the platform is coming back online. Our engineers continue to monitor the situation and will update once our cloud service provider has confirmed that the issue is resolved completely.

INVESTIGATING 3 months ago - at 09/18/2024 09:32PM

Our cloud services provider is experiencing issues which is affecting PaperCut Hive and PaperCut Pocket cloud services in all regions. Customers may experience issues using the product. Our engineers are working with the cloud service provider to resolve the issue. We will provide another update as the platform comes back online. We apologise for any inconvenience to customers.

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