Outage in pawaPay
Performance degradation affecting Kenya M-Pesa services
Resolved MajorIncident Report
Summary AI Generated
Kenya M-Pesa services experienced instability for approximately 2 hours, affecting USSD deposits, web deposits, and payouts. pawaPay identified the issue and escalated it to the mobile money operator (MMO) for resolution. The incident was resolved after traffic stabilized and returned to healthy levels.
We have identified instability in Kenya M-Pesa services. We have escalated this to the MMO for resolution.
Components affected
pawaPay M-Pesa :: USSD Deposit pawaPay M-Pesa :: Web Deposit pawaPay M-Pesa :: PayoutTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 4 hours ago - at 08/27/2026 11:03AM
This incident has been resolved.
MONITORING
about 5 hours ago - at 08/27/2026 09:53AM
We are observing healthier traffic and will keep monitoring the service.
IDENTIFIED
about 6 hours ago - at 08/27/2026 09:10AM
We have identified instability in Kenya M-Pesa services. We have escalated this to the MMO for resolution.
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