Outage in Payments Hub

Potential Enrollment Delays

Resolved Minor
July 19, 2024 - Started about 1 year ago - Lasted about 7 hours
Official incident page

Incident Report

To our Partners and Agents: There may be a delay in auto approvals due to Global IT issues. Our enrollment system is functioning; however, external sources we rely on have been impacted. Our teams are working to push these through manual review as fast as possible.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 07/19/2024 09:05PM

We are no longer seeing downstream latency impacting our enrollment process. All systems remain healthy, and fully operational.

MONITORING about 1 year ago - at 07/19/2024 02:30PM

To our Partners and Agents: There may be a delay in auto approvals due to Global IT issues. Our enrollment system is functioning; however, external sources we rely on have been impacted. Our teams are working to push these through manual review as fast as possible.

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