Outage in Payments Hub

VISA Timeouts

Resolved Minor
December 21, 2024 - Started 4 months ago - Lasted 20 minutes
Official incident page

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Outage Details

The team is investigating downstream timeouts with when communicating with the card brands. This is causing timeout for our merchants.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 12/21/2024 01:55AM

We are experiencing high volume, but we are now seeing successful VISA traffic. All services have recovered and communication with VISA has been fully restored.

IDENTIFIED 4 months ago - at 12/21/2024 01:48AM

The team has identified the issue to be specific to VISA transactions.

INVESTIGATING 4 months ago - at 12/21/2024 01:35AM

The team is investigating downstream timeouts with when communicating with the card brands. This is causing timeout for our merchants.

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