Outage in Payments Hub

Payanywhere / Payments Hub

Resolved Minor
December 31, 2024 - Started 4 months ago - Lasted about 15 hours
Official incident page

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Outage Details

The team is investigating reports that merchants are experiencing problems signing into the Payanywhere app and Payments Hub portal.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/01/2025 04:33AM

We have resolved this issue and will continue to monitor performance.

Thank you for your patience and understanding. We know this disruption was extremely frustrating and we sincerely apologize.

IDENTIFIED 4 months ago - at 01/01/2025 12:43AM

We appreciate your continued patience as we work toward a resolution.

If you are having trouble logging in to the Payanywhere app, you may see an error message about entering a valid email and/or password. Rest assured that your email and/or password are not impacted. You do not need to reset your password.

Troubleshooting tips:
You can log in to Payments Hub to accept payments with the Virtual Terminal; Invoices; or Payment Links.
If you are having trouble logging in to Payments Hub, please clear your cookies and cache and try again.

IDENTIFIED 4 months ago - at 12/31/2024 11:54PM

We appreciate your continued patience as we work toward a resolution.
If you are having trouble logging in to the Payanywhere app, you may see an error message about entering a valid email and/or password. Rest assured that your email and/or password are not impacted. You do not need to reset your password.

Troubleshooting tips:
You can log in to Payments Hub to accept payments with the Virtual Terminal; Invoices; or Payment Links.
If you are having trouble logging in to Payments Hub, please clear your cookies and cache and try again.

IDENTIFIED 4 months ago - at 12/31/2024 06:53PM

Payments Hub access has been restored. The team is continuing to work toward stabilizing access to the app.

INVESTIGATING 4 months ago - at 12/31/2024 03:00PM

We are continuing to investigate the issue. Merchant logins will be temporarily restricted as part of the recovery process.

INVESTIGATING 4 months ago - at 12/31/2024 01:04PM

The team is investigating reports that merchants are experiencing problems signing into the Payanywhere app and Payments Hub portal.

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