Outage in Paymentsense

Bank transfers are running late for some customers

Resolved Minor

November 19, 2021 - Started over 4 years ago
Official incident page

Incident Report

We’re aware of a technical issue with our Merchant Management System (MMS), which means some customers may experience a delay in receiving bank transfers for online transactions processed on Thursday 18 November. Our team is working to resolve this as quickly as possible. Thanks for your patience and we’re sorry for any inconvenience caused.

Latest Updates ( sorted recent to last )

RESOLVED over 4 years ago - at 11/19/2021 02:15PM

We experienced a technical issue with our Merchant Management System (MMS) last night, which means that some customers may experience a delay in the transfer of their online takings from Thursday 18 November 2021.

Affected customers have been emailed and will receive their funds one working day later than normal.

Please note that this issue only affected online transactions, takings from card machines will be transferred as normal.

INVESTIGATING over 4 years ago - at 11/19/2021 11:40AM

We’re aware of a technical issue with our Merchant Management System (MMS), which means some customers may experience a delay in receiving bank transfers for online transactions processed on Thursday 18 November.

Our team is working to resolve this as quickly as possible. Thanks for your patience and we’re sorry for any inconvenience caused.

Latest Paymentsense outages

Transactions down? - over 1 year ago

Global IT Outage not affecting Paymentsense services - over 1 year ago

Bank transfers are running late - over 2 years ago

Your bank transfer may be later than usual - over 2 years ago

Intermittent issues processing online payments - almost 3 years ago

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