Outage in PayPlug

INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions / Perturbazioni della piattaforma di pagamento

Resolved Minor
March 05, 2025 - Started 3 months ago - Lasted about 5 hours
Official incident page

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Outage Details

FR Nous avons identifié des difficultés sur le processing de paiements. Des liens de paiements envoyés sont fonctionnels pendant les 15 premières minutes. Ensuite, ils tombent en abandon. Les investigations sont en cours. EN We have identified ongoing difficulties on the payment processing. Payment links are sent and are functional for the first 15 minutes. After that, they are abandoned. An investigation is in progress. IT Abbiamo identificato delle difficoltà nell'elaborazione dei pagamenti. I link di pagamento vengono inviati e funzionano per i primi 15 minuti. Dopodiché, vengono abbandonati. L'incidente è in fase di analisi.
Components affected
PayPlug Demande de paiement | Payment request
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 03/05/2025 04:50PM

TSR-1418
- Début / Start : 04/03/2025 18h00 CET
- Fin / End : 05/03/2025 16h11 CET
- Catégorie / Category : Production - Processing
- Responsabilité / Responsibility : Payplug
- Priorité / Priority : P3


FR
Cet incident a été résolu.

EN
This incident has been resolved.

IT
L'incidente è stato risolto.

IDENTIFIED 3 months ago - at 03/05/2025 12:38PM

FR
Le problème a été identifié et un correctif est en cours de mise en œuvre.

EN
The issue has been identifed and a fix is being implemented.

IT
Il problema è stato identificato e si sta provvedendo a risolverlo.

INVESTIGATING 3 months ago - at 03/05/2025 11:54AM

FR

Nous avons identifié des difficultés sur le processing de paiements.
Des liens de paiements envoyés sont fonctionnels pendant les 15 premières minutes. Ensuite, ils tombent en abandon.
Les investigations sont en cours.

EN

We have identified ongoing difficulties on the payment processing.
Payment links are sent and are functional for the first 15 minutes. After that, they are abandoned.
An investigation is in progress.

IT

Abbiamo identificato delle difficoltà nell'elaborazione dei pagamenti.
I link di pagamento vengono inviati e funzionano per i primi 15 minuti. Dopodiché, vengono abbandonati.
L'incidente è in fase di analisi.

Latest PayPlug outages

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INCIDENT PROCESSING | Double prélèvement paiements Magasin NEXO / Duplicate charges for NEXO instore payments - 2 months ago
INFORMATION INVOICE | Factures mars non prélevées / March invoices not collected - 2 months ago
INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions / Perturbazioni della piattaforma di pagamento - 3 months ago
INCIDENT PROCESSING | Perturbations paiement Oney / Oney payment disruptions / Perturbazioni pagamenti Oney - 4 months ago

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