Outage in PayRetailers
PicPay - Critical outage
Resolved MajorIncident Report
We would like to inform you that we have identified a severe disruption on PicPay deposits.
Our team is actively investigating the issue and working to resolve it as quickly as possible.
We will keep you updated on the progress of the resolution and notify you once the issue has been fully resolved. Apologies for the inconveniences!
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 10/15/2025 12:07PM
This incident has been resolved.
MONITORING
2 days ago - at 10/15/2025 11:08AM
We have identified that the issue was caused by an intermittency with our local partner. Transactions are now being approved, and we are actively monitoring its performance to ensure stability.
INVESTIGATING
2 days ago - at 10/15/2025 09:30AM
We would like to inform you that we have identified a severe disruption on PicPay deposits.
Our team is actively investigating the issue and working to resolve it as quickly as possible.
We will keep you updated on the progress of the resolution and notify you once the issue has been fully resolved. Apologies for the inconveniences!
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