Outage in PayU Latam

Incident affecting services in PAYU Latam

Resolved Major
March 27, 2022 - Started over 2 years ago - Lasted 2 days
Official incident page

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Outage Details

Dear Costumer, We are experiencing problems with the services associated with the PayU platform due to the extension of the maintenance affectation time, our support team is working to obtain a prompt solution. A BIG subset of our customers may be experiencing an increase in the rate of failed and declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Components affected
PayU Latam PayU Web Checkout PayU Latam PayU Payments API PayU Latam PayU Reports API PayU Latam PayU Merchant Panel
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 03/27/2022 03:11PM

Dear Customer,



Since 09:15 the incident has been resolved, the PayU platform is operating with high transactional approval.



Sincerely,
PayU customer service.

MONITORING over 2 years ago - at 03/27/2022 02:31PM

Dear Customer,


We have implemented a solution, our Support Team is monitoring the results and verifying the operation of the service.



Sincerely,
PayU customer service.

INVESTIGATING over 2 years ago - at 03/27/2022 01:58PM

Dear Costumer,

We are experiencing problems with the services associated with the PayU platform due to the extension of the maintenance affectation time, our support team is working to obtain a prompt solution.

A BIG subset of our customers may be experiencing an increase in the rate of failed and declined transactions, we apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service.

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