Outage in PayU Latam

PAYU PLATFORM DEGRADATION

Resolved Minor
March 13, 2025 - Started about 1 month ago - Lasted 41 minutes
Official incident page

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Outage Details

Dear Customer Since “ 13 March 2025" at "10:01:30" UTC -5 (Colombia's time) we are identifying troubles in transactional processing in our PAYU PLATFORM which could be generating a degradation of the service. Our technical team is evaluating the impact, and they are working to resolve the issue as soon as possible. A High subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Components affected
PayU Latam PayU Web Checkout PayU Latam PayU Payments API
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/13/2025 04:17PM

Dear Customer,


Since 10:40 the incident has been resolved, the PAYU platform is operating with high transactional approval.

Sincerely,
PayU customer service.

INVESTIGATING about 1 month ago - at 03/13/2025 03:38PM

Dear Customer

Since “ 13 March 2025" at "10:01:30" UTC -5 (Colombia's time) we are identifying troubles in transactional processing in our PAYU PLATFORM which could be generating a degradation of the service. Our technical team is evaluating the impact, and they are working to resolve the issue as soon as possible.

A High subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

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