Outage in PDQ

Some Connect devices are offline and scans are currently delayed

Resolved Minor
October 15, 2025 - Started 15 days ago - Lasted about 1 hour
Official incident page

Incident Report

Connect scans are seeing a delay, and some devices are shown as offline. Scans are taking longer than usual to complete.
Components affected
PDQ Device Scans

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Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 10/15/2025 03:36PM

Incident resolved devices are online and scanning at normal speed.

MONITORING 15 days ago - at 10/15/2025 03:16PM

We've identified the issue and are currently monitoring it.

INVESTIGATING 15 days ago - at 10/15/2025 02:12PM

Connect scans are seeing a delay, and some devices are shown as offline. Scans are taking longer than usual to complete.

Latest PDQ outages

SmartDeploy console/web login unavailable due to Azure outage - about 24 hours ago
Custom scans are delayed - 1 day ago
Connect Web Admin is unavailable or unreachable - 7 days ago
Connect scans are currently delayed - 8 days ago
Due to AWS issues some users are reporting issues related to TOTP and MFA - 10 days ago

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