Outage in PDQ
Connect: Scheduled automations not running
Resolved MajorIncident Report
We are currently investigating this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 01/20/2026 09:27PM
This incident has been resolved.
INVESTIGATING
24 days ago - at 01/20/2026 06:24PM
The team is continuing to investigate the root cause and address residual processing delays related to automations and device scans.
• Automations scheduled for after ~10:00 AM MST (including any upcoming automations) should now run as expected.
• Automations scheduled between 7:30 AM and 10:00 AM MST may not have run.
• Automations scheduled between 9:00 AM and 10:00 AM MST that did not run may still execute, but could be delayed by up to one hour.
• Automations scheduled before 9:00 AM MST that did not run will not be retried automatically and may need to be run manually as a workaround.
INVESTIGATING
24 days ago - at 01/20/2026 04:37PM
We are continuing to investigate this issue.
INVESTIGATING
24 days ago - at 01/20/2026 02:54PM
We are continuing to investigate this issue.
INVESTIGATING
24 days ago - at 01/20/2026 02:20PM
We are currently investigating this issue.
Latest PDQ outages
Connect - Deployment slowdown observed - 1 day ago
Login failure - Desktop and Web consoles - 2 days ago
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