Outage in PDQ
Connect - Inconsistent device "Online" status
Resolved MinorIncident Report
Summary AI Generated
PDQ Connect experienced an issue where customers saw inconsistent counts of online devices, with the PDQ Connect Agent component affected. The problem was identified as a metrics issue in the infrastructure that lasted 36 minutes before being resolved, with no actual impact to customer operations.
Some customers may notice inconsistencies in the count of online devices. We are investigating alerts in our infrastructure.
Components affected
PDQ Connect AgentTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 03/07/2026 07:04PM
We have resolved an issue with our metrics. This incident should have displayed no impact to customers.
INVESTIGATING
about 2 months ago - at 03/07/2026 06:31PM
Some customers may notice inconsistencies in the count of online devices. We are investigating alerts in our infrastructure.
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