Outage in Pendo

Known infrastructure issue causing dropped events in Pendo

Resolved Minor
January 08, 2025 - Started 2 months ago - Lasted 2 days
Official incident page

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Outage Details

From approximately 10:15am - 10:35am EST, Pendo dropped all events due to an infrastructure issue with our cloud provider. During the outage, Pendo experienced degraded data performance impacting backend services and consequently analytic latency. While guide delivery remained functional, guide targeting could have been impacted by the event ingestion failures. All data except server-side track events and session replay events during that time frame are being recovered. We are continuing to monitor this situation with our cloud provider. If you have questions about this incident, please open a ticket with our Technical Support team.
Components affected
Pendo Mobile Analytics Pendo Guide Targeting Pendo API Pendo Data Collection Pendo Data Processing
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 01/10/2025 06:25PM

This incident has been resolved.

MONITORING 2 months ago - at 01/08/2025 04:40PM

From approximately 10:15am - 10:35am EST, Pendo dropped all events due to an infrastructure issue with our cloud provider.

During the outage, Pendo experienced degraded data performance impacting backend services and consequently analytic latency. While guide delivery remained functional, guide targeting could have been impacted by the event ingestion failures.

All data except server-side track events and session replay events during that time frame are being recovered.

We are continuing to monitor this situation with our cloud provider. If you have questions about this incident, please open a ticket with our Technical Support team.

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