Outage in Pendo

Outage preventing the Pendo application from loading and collecting data

Resolved Minor
June 12, 2025 - Started 22 days ago - Lasted 4 days
Official incident page

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Outage Details

There is an outage with our hosting provider that is causing Pendo not to load or collect data. We are currently investigating the scope of this issue and will update the status as we receive more information.
Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 06/16/2025 11:57AM

This has been resolved.

MONITORING 22 days ago - at 06/12/2025 08:33PM

Our host provider has restored services and the Pendo application is operational. Data processing from the outage is still in process. We will continue to monitor and update when data processing is complete.

IDENTIFIED 22 days ago - at 06/12/2025 08:00PM

Our host provider has begun to restore services. Pendo's EU, Japan, Australia and US1 environments are operational, but app.pendo.io is still down at this time. We will update the status as we receive more information.

INVESTIGATING 22 days ago - at 06/12/2025 06:53PM

We are continuing to investigate this issue.

INVESTIGATING 22 days ago - at 06/12/2025 06:43PM

We are continuing to investigate this issue.

INVESTIGATING 22 days ago - at 06/12/2025 06:25PM

There is an outage with our hosting provider that is causing Pendo not to load or collect data. We are currently investigating the scope of this issue and will update the status as we receive more information.

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