Outage in Pendo
Outage preventing the Pendo application from loading and collecting data
Resolved Minor
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Outage Details
There is an outage with our hosting provider that is causing Pendo not to load or collect data. We are currently investigating the scope of this issue and will update the status as we receive more information.
Components affected
Pendo Feedback API Pendo Guide Deliverability Pendo Mobile Analytics Pendo NPS Email Pendo Paths and Funnels Pendo Data Processing Pendo Guide Designer Pendo Feedback UI Pendo Guide Targeting Pendo Mobile Guides Pendo API Pendo NPS Pendo UI Pendo Data CollectionLatest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/16/2025 11:57AM
This has been resolved.
MONITORING
about 2 months ago - at 06/12/2025 08:33PM
Our host provider has restored services and the Pendo application is operational. Data processing from the outage is still in process. We will continue to monitor and update when data processing is complete.
IDENTIFIED
about 2 months ago - at 06/12/2025 08:00PM
Our host provider has begun to restore services. Pendo's EU, Japan, Australia and US1 environments are operational, but app.pendo.io is still down at this time. We will update the status as we receive more information.
INVESTIGATING
about 2 months ago - at 06/12/2025 06:53PM
We are continuing to investigate this issue.
INVESTIGATING
about 2 months ago - at 06/12/2025 06:43PM
We are continuing to investigate this issue.
INVESTIGATING
about 2 months ago - at 06/12/2025 06:25PM
There is an outage with our hosting provider that is causing Pendo not to load or collect data. We are currently investigating the scope of this issue and will update the status as we receive more information.
Latest Pendo outages
Possible authentication issues - 9 days ago
Classic/Legacy Feedback in The US Server is Down - about 1 month ago
NPS Email Backup disabled in US region - about 1 month ago
Possible slowness and Visual Design Studio crashing when creating Guides in Pendo - about 2 months ago
Feedback Email Disabled in US Region - about 2 months ago
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