Outage in Pendo
Latency issue in US region impacting login, guide delivery and event data processing
Resolved MajorIncident Report
Summary AI Generated
Pendo experienced a ~4-hour major incident in its US region affecting login, guide delivery (web and mobile), and event data processing across the Pendo UI, Data Processing, Guide Deliverability, and Mobile Analytics components. A fix was deployed, restoring functionality with no data loss, though a minor delay in event processing was noted post-recovery. The incident was fully resolved after approximately 4 hours of monitoring.
We have deployed a fix for a disruption affecting login, guide delivery latency (web and mobile), and event data processing latency in our US environment. Our team is actively monitoring to confirm the behavior is fully resolved and will provide a further update once that's confirmed.
Components affected
Pendo UI Pendo Data Processing Pendo Guide Deliverability Pendo Mobile Analytics Pendo Mobile GuidesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 09/14/2026 08:05PM
This incident has been resolved.
MONITORING
3 days ago - at 09/14/2026 04:22PM
Guide deliverability, data processing, and logins have been restored. There was no loss of data. There may be a small delay in event processing.
MONITORING
3 days ago - at 09/14/2026 04:18PM
We are continuing to monitor for any further issues.
MONITORING
3 days ago - at 09/14/2026 04:14PM
We have deployed a fix for a disruption affecting login, guide delivery latency (web and mobile), and event data processing latency in our US environment. Our team is actively monitoring to confirm the behavior is fully resolved and will provide a further update once that's confirmed.
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