Outage in Pendo
Guide targeting impacted in US Environment
Resolved MajorIncident Report
Summary AI Generated
A disruption impacted Pendo's guide targeting for a subset of visitors in the US environment, beginning at approximately 3:50 PM EDT on September 21, 2026. The issue lasted 37 minutes, during which affected users experienced improper or failed guide targeting. The root cause was identified, a fix was deployed, and the incident was fully resolved by 5:28 PM EDT.
We have identified the cause of a disruption affecting guide targeting for a subset of visitors in the US environment, beginning at approximately 3:50 PM EDT. Our team is actively deploying a fix and will provide a further update as it is confirmed.
Components affected
Pendo Guide TargetingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 09/21/2026 09:28PM
This incident has been resolved.
MONITORING
11 days ago - at 09/21/2026 09:16PM
Guide targeting has been restored. We are continuing to monitor for any further issues.
IDENTIFIED
11 days ago - at 09/21/2026 08:54PM
We have identified the cause of a disruption affecting guide targeting for a subset of visitors in the US environment, beginning at approximately 3:50 PM EDT. Our team is actively deploying a fix and will provide a further update as it is confirmed.
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