Outage in Pendo
Intermittent sign out issue
Resolved MinorIncident Report
Summary AI Generated
A subset of US-based Pendo users were unexpectedly signed out of the platform and prompted to log back in, affecting the Pendo UI. The incident lasted approximately 58 minutes before being resolved. Clearing browser cache and cookies or restarting the browser served as a workaround during the disruption.
We are investigating reports of users being unexpectedly signed out of Pendo and prompted to log back in. This is affecting a subset of users in the US Environment and we are currently investigating other environments for similar behavior. Our team is actively working to determine the cause.
If you are experiencing this, clearing your browser's cache and cookies for the Pendo domain (or restarting your browser) has resolved the disruption for some users. We'll share updates as we learn more.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 09/02/2026 04:45PM
We have investigated the issue and consider this incident resolved.
INVESTIGATING
6 days ago - at 09/02/2026 03:48PM
We are investigating reports of users being unexpectedly signed out of Pendo and prompted to log back in. This is affecting a subset of users in the US Environment and we are currently investigating other environments for similar behavior. Our team is actively working to determine the cause.
If you are experiencing this, clearing your browser's cache and cookies for the Pendo domain (or restarting your browser) has resolved the disruption for some users. We'll share updates as we learn more.
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