Outage in Pendo

NPS Email Backup disabled in US region

Resolved Major
June 17, 2025 - Started 5 months ago - Lasted 1 day
Official incident page

Incident Report

At approximately 7:25 AM UTC time, our email backup system for delivering emails for NPS was disabled in our US region. We have identified the root cause and are currently working to remediate the issue.
Components affected
Pendo NPS Email

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 06/18/2025 04:17PM

NPS emails have been re-enabled for the US region and the root issue causing the outage has been fully resolved.

IDENTIFIED 5 months ago - at 06/17/2025 01:21PM

At approximately 7:25 AM UTC time, our email backup system for delivering emails for NPS was disabled in our US region. We have identified the root cause and are currently working to remediate the issue.

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